FAQ

What types of products do you offer?

ミノミノ (Minomino) mainly specializes in unique acrylic keychains and vinyl stickers inspired by popular games and anime. Our collection features enchanting characters from various series such as Touhou, Granblue Fantasy, Mobile Suit Gundam and more. 

How can I ensure the quality of the products I purchase?

We prioritize quality in our products. All keychains and stickers are crafted with durable materials, ensuring they are both visually appealing and long-lasting. Additionally, our waterproof stickers are designed to withstand various conditions without losing their vibrancy.

What should I do if my item arrives damaged?

If your package was received damage, please reply to your original order email. We will require photographic evidence of the damage to process your request for a replacement or refund.

Do you offer any exclusive items or freebies with purchases?

Yes, we provide various items as freebies with every purchase. These items enhance the shopping experience and add a personalized touch to your order.

What is your return policy?

We do not accept returns once they have been shipped. You are able to email us to cancel and refund your order as long as we have not printed the label yet.

How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are processed within a few business days, and delivery can take anywhere from 5 to 30 business days.

Can I exchange an item if it is not to my liking?

Unfortunately, we do not offer exchanges for items that are unopened but not to your liking.

What should I do if I have not received my refund?

If you have not received your refund, please first check your bank account and contact your credit card company, as processing times may vary. If you still have not received your refund after these steps, please reach out to us at through the original order email.